Privacy Policy

Effective Date: May 25th, 2018.

This Privacy Policy (“Privacy Policy”) explains how Shenpire Group LLC (“Shenpire Group LLC,” “we” or “us”) collect, use and share personally identifiable information of visitors of our web site (the “Site”) and users of our products and services (the “Services”). Please note that the primary purpose of our Site and the Services it to allow you to enroll in and take online courses on a variety of topics (“Courses”). For the purpose of this Privacy Policy, information that you provide through the Site can be in one of two categories: information relating to your use of the Site or the Services, including, without limitation, enrollment information for Courses, is referred to as “Site Information,” while information relating to taking the Courses, including, without limitation, interchanges with the Course instructors (“Instructors”), other students (“Users”), answers, essays and other items submitted to satisfy Course requirements, is referred to as “Course Information.” When this Privacy Policy uses the generic term “information” it is intended to address the general use of information, and not your specific Site Information or Course Information. By using the Site, Services, or Courses you consent to the collection, use and disclosure of your personally identifiable Site Information and Course Information, as applicable, in accordance with this Privacy Policy.

1. Personally Identifiable Information We Collect and How We Use It.

You can generally visit the Site without revealing any personally identifiable information about yourself. We do not collect personal information from our Site visitors without the Site visitor providing us with this information as set forth in this Privacy Policy.

If you request to receive company or product information, or request information about specific Services, or provide comments about Services, you will be asked to provide contact information so that we can complete your request. We use this Site Information to fulfill your request. We may also use this Site Information to send you additional information about our Services or Courses on the Site that you may be interested in.

Some of the Services require that you become a registered user and create a user account. This will require that you provide certain personally identifiable information, that may include (but not be limited to) your name, e-mail address, as well as telephone and address information.

You allow us to use this personally identifiable Site Information to register you to use the Services, enroll in Courses, and otherwise provide you with the Services; verify your authority to enter the Site and access the Courses and Services; notify you of updates; improve the content and general administration of the Site and the Services; provide you with notices regarding the Services and other services that you have purchased or may wish to purchase in the future.

You also consent to our providing this personally identifiable information to Instructors as part of the Course Information when you enroll in a Course. Instructors will use this Course Information to provide the Course to you. Instructors may have other users for Course Information. It is your responsibility when you enroll in a Course to confirm what uses the Instructor will make of your personally identifiable Course Information. Shenpire Group LLC does not control these uses by Instructors.

2. Other Information We Collect and How We Use It.

Shenpire Group LLC may also automatically collect and analyze Site Information about your general usage of the Site, Services and Courses. We might track your usage patterns to see what features of the Site, Services and Courses you commonly use, Site traffic volume, frequency of visits, type and time of transactions, type of browser, browser language, IP address and operating system, and statistical information about how you use the Services and Courses. We only collect, track and analyze such Site Information in an aggregate manner that does not personally identify you. This aggregate data may be used to assist us in operating the Site and the Services and provided to other third parties to enable them to better understand the operation of the Services, and improve their Course offerings, but such information will be in aggregate form only and it will not contain personally identifiable data.

Instructors may collect non-personally identifiable Course Information in connection with your participation in Courses. This Course Information may include, but not be limited to, your interaction with the Instructor and other Users, comments you leave on Course forums, answers or essays you submit to satisfy Course requirements, and so forth. As noted above, it is your responsibility to review the Instructor’s policy in connection with all Course Information and decide whether or not you want to provide such Course Information.

3. Children.

We recognize the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information. Children under the age of 13 may not register for an account or register for or purchase Courses. Individuals under the age of 18 may only use the Services with the involvement, supervision, and approval or a parent or legal guardian.

4. Disclosure of Information.

We will share your personally identifiable Site Information with third parties only in the ways that are described in this privacy policy. These include, but are not limited to, sharing Site Information with service providers to allow them to fulfill your requests, to Instructors (in which case this will become Course Information). We do not sell your personal information to third parties. Please refer to the sections above on personally identifiable and other Course Information for how
Course Information may be used.

We may also disclose your personally identifiable information: (a) if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority, (b) to enforce these Terms of Use, or (c) to protect the safety of Users of our Site and our Services and Courses. In addition, we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization.

Vendors and Service Providers: We want to provide you with excellent service and make your Shenpire Group LLC experience as seamless as possible. We share information, including nonpublic Personal Information, with third parties that perform services on our behalf so we can provide and improve our services. For example, we may disclose Personal Information for customer support by third parties. These third parties must abide by this Privacy Policy and keep nonpublic information confidential and use it only for its intended purpose.

5. Data Retention.

We retain Site Information and the personal data we process on behalf of Users for as long as needed to provide the Services. We will retain and use this personal Site Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements with Users, and/or the period required by laws in applicable jurisdictions. Please see the sections above for how Course Information may be used.

6. Updating, Correcting and Deleting Your Information; Opt-out.

If you believe that Shenpire Group LLC has incorrect Site Information or Course Information that was provided as part of the Services, you may use the Services to correct, amend, or delete that information. You may also contact us by e-mailing our customer support at support@skillsuccess.com. We can only alter Course Information that was initially provided to us; you need to contact the Instructor for other purposes. Alternatively, you may send a letter with your requested changes, corrections or deletions to the following address:

By mail:

SkillSuccess.com
Attn: Privacy Policy
1442 E. Lincoln Ave. #328
Orange, CA 92865

From time to time, we may send you emails about Course or new or modified Services that we believe might interest you. If you wish to opt-out of receiving
these materials, you may follow the unsubscribe procedure provided in the email.

7. Security.

The security of your personal information is important to us. Shenpire Group LLC employs procedural and technological measures to protect your personally identifiable information. These measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. We may use software, secure socket layer technology (SSL) encryption, password protection, firewalls, internal restrictions and other security measures to help prevent unauthorized access to your personally identifiable information. However, Shenpire Group LLC cannot guarantee that unauthorized third parties will never be able to defeat these measures or use your personally identifiable information for improper purposes. Therefore, you should be aware that when you voluntarily display or distribute personally identifiable information, that information could be collected and used by others. Shenpire Group LLC is not responsible for the unauthorized use by third parties of information you post or otherwise make available publicly.

8. Links to Other Websites.

The Site, Services and in particular the Courses, may provide links to third party web sites or resources not associated with us and over which we do not have control (“External Web Sites”). Such links do not constitute an endorsement by Shenpire Group LLC of the External Web Sites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that Shenpire Group LLC is only providing these links as a convenience, and cannot be responsible for the content of such External Web Sites.

9. Material Changes.

Shenpire Group LLC reserves the right to change this Privacy Policy from time to time. We will post the revised Privacy Policy on this Site located at www.skillsuccess.com/privacy/ and will either send a notice to the e-mail address that you specified in your registration and/or post notice of the change so it is visible when users log-on for the first time prior to said changes taking effect so that you are always aware of what personal information we may collect and how we may use this information. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of the Site and/or Services will be subject to the then-current Privacy Policy.

10. Contact Us.

We welcome your comments or questions concerning our Privacy Policy. If you would like to contact Shenpire Group LLC regarding this Privacy Policy, please contact us by emailing us at support@skillsuccess.com or by mailing us at:

SkillSuccess.com
Attn: Privacy Policy
1442 E. Lincoln Ave. #328
Orange, CA 92865

11. GDPR Terms.

The terms and provisions in this Section 11 only apply to EEA Residents and only to the extent that we are subject to the European Union’s General Data Protection Regulation (“GDPR”). If there is any conflict between the GDPR Terms and the rest of this Privacy Policy, the GDPR Terms shall control with respect to EEA Residents (and only to the extent that we are subject to GDPR).

Our identity and contact information is as follows:
Shenpire Group LLC dba SkillSuccess.com located at 1442 E. Lincoln Ave #328, Orange, CA 92865. Email: support@skillsuccess.com.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Shenpire Group LLC relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

We rely on the following legal grounds to process your personal information:

Consent. We may use your personal information as described in this Privacy Policy subject to your consent. To withdraw your consent, please contact us at [support@skillsuccess.com].
Performance of a contract. We may need to collect and use your personal information, as applicable, to perform our contractual obligations.
Legitimate Interests. We may use your personal information for our legitimate interests to provide our products, our partners’ products, and our services and to improve our services and the content on the Website. We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
Legal Compliance. We may collect and use your information in connection with legal obligations to which we are subject. These legal obligations include, but are not limited to, any and all applicable (i) federal, state, or local laws, rules, or regulations, (ii) court orders, or (iii) consent decrees.

We may use information that we collect about you, including personal information, to:

Provide Products and Services. We will use your information to provide our products, our partner’s products, and our services to you; to respond to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the purchase history to you, and to perform internal finance processes, such as looking the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.
Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, our partner’s products, our services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
Communicate with you.
Service related communications. We may send you service and administrative emails to ensure the products or services are working properly. These messages are considered part of the service and you may not opt out of these messages.
Promotional. Subject to your opt-out preference, we may send you emails about new product features or other news about SkillSuccess.com or on topics we think would be relevant to you. You may opt out of receiving these communications at any time by using the unsubscribe link at the bottom of the applicable email or sending us a request at support@skillsuccess.com.
Responding to your requests. We will also use your information to respond to your questions or comments.
Administrative. We may contact you to inform you about changes in our services, our service offering and other important service related notices, such as changes to the Privacy Policy or about security or fraud notices.
Advertising. Subject to your opt-out preferences, we may develop and display content and advertising tailored to your interests on our services and other sites.
Protecting Rights and Interests. We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce this Privacy Policy or our Terms of Service.
Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.
Other. We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent. Please read all online agreements carefully before accepting them.

12. Job Alert Email Terms.

If you opt in for email job alerts, we will send you job alerts via the email you provided. We partner with third-party vendors that provide job listings. We will share your email address and job-related preferences with the vendor that we use to send you email job alerts. You can unsubscribe at any time for any reason.

13. CCPA Terms.

a. About this Privacy Notice

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), Shenpire Group LLC (“Shenpire Group LLC,” “we” or “us”) are providing this California Consumer Privacy Act Notice (“CCPA Notice”). This CCPA Notice supplements our Privacy Policy and applies solely to California consumers, effective January 1, 2020. Terms used but not defined shall have the meaning ascribed to them in the CCPA

b. Personal Information Collected

We collect the following categories of personal information as indicated with a check mark below

✔ Identifiers such as a real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name.
✔ Personal information as defined in the California customer records law, such as name, contact information, education, employment, employment history and financial information.
✔ Characteristics of protected classifications under California or federal law.
✔ Commercial information, such as transaction information, purchase history, financial details and payment information.
Biometric information, such as fingerprints and voiceprints.
✔ Internet or other electronic network activity information, such as browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements.
Geolocation data, such as device location.
✔ Audio, electronic, visual and similar information, such as images and audio, video or call recordings created in connection with our business activities.
✔ Professional or employment-related information, such as job title as well as work history and experience in presenter bios collected for events, presentations, marketing collateral and testimonials in connection with our business activities.
✔ Education information subject to the federal Family Educational Rights and Privacy Act, such as student records.
✔ Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

We collect this personal information from you and from other categories of sources such as: our affiliates; our customers; public and publicly available sources; our third-party resellers and referral partners, vendors, data suppliers and service providers; partners with which we offer co-branded services or engage in joint event or marketing activities; social networks; news outlets and related media; and the organization with which you are employed or affiliated.

We share this personal information with: our affiliates; our customers; our vendors, service providers, suppliers, agents and representatives; joint venture partners; other entities offering products and services that may be of interest to you; resellers, distributors, referral partners and integrators; the administrators authorized by your organization (if you access our services through a subscription administered by your organization); licensors of third-party applications (if you access a third-party application on our services through a license agreement with the licensor); and other parties where required by law or to protect our rights.

We may use this personal information to operate, manage, and maintain our business, to provide our products and services, to communicate with you, for our vendor management purposes, and to accomplish our business purposes and objectives, including, for example, using personal information to: develop, improve, repair, and maintain our products and services; process or fulfill a request or other transactions submitted to us; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, and other internal functions; comply with law, legal process, and internal policies; maintain records; exercise and defend legal claims; and fulfill legal obligations.

c. Personal Information Disclosed

We disclose the following categories of personal information as indicated with a check mark below to our affiliates; our customers; our vendors, service providers, suppliers, agents and representatives; joint venture partners; other entities offering products and services that may be of interest to you; resellers, distributors, referral partners and integrators; the administrators authorized by your organization (if you access our services through a subscription administered by your organization); licensors of third-party applications (if you access a third-party application on our services through a license agreement with the licensor); and other parties where required by law or to protect our rights for our operational business purposes:

✔ Identifiers such as a real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name.
✔ Personal information as defined in the California customer records law, such as name, contact information, education, employment, employment history and financial information.
✔ Characteristics of protected classifications under California or federal law.
✔ Commercial information, such as transaction information, purchase history, financial details and payment information.
Biometric information, such as fingerprints and voiceprints.
✔ Internet or other electronic network activity information, such as browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements.
Geolocation data, such as device location.
✔ Audio, electronic, visual and similar information, such as images and audio, video or call recordings created in connection with our business activities.
✔ Professional or employment-related information, such as job title as well as work history and experience in presenter bios collected for events, presentations, marketing collateral and testimonials in connection with our business activities.
✔ Education information subject to the federal Family Educational Rights and Privacy Act, such as student records.
✔ Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

Shenpire Group LLC does not sell personal information to third parties within the scope of the application of the CCPA.

d. Consumer Rights

You have the right to request that we disclose to you (i) the categories of personal information we collected about you and the categories of sources from which we collected such information; (ii) the specific pieces of personal information we collected about you; (iii) the business or commercial purpose for collecting personal information about you; and (iv) the categories of personal information about you that we shared or disclosed and the categories of third parties with whom we shared or to whom we disclosed such information in the preceding 12 months. You also have the right to request that we delete personal information we collected from you subject to certain exceptions.

You also have the right to not be discriminated against in pricing and services because you exercise any of your rights under the CCPA. Shenpire Group LLC does not offer financial incentives or price or service differences to consumers in exchange for the retention or sale of a consumer’s personal information.

e. How to Make a Request

You may be required to submit proof of your identity for these requests to be processed as a verifiable consumer request. We may not be able to comply with your request if we are unable to confirm your identity or to connect the information you submit in your request with personal information in our possession. You may designate an authorized agent to make a request on your behalf subject to proof of identity and authorization.

We will respond to your request consistent with the CCPA, which does not apply to certain information, such as information made available from government records, certain data subject to the Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA) and certain other laws, and where its application is preempted by, or in conflict with, federal law or the United States or California Constitution.

f. Changes

We will update this CCPA Notice from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: July 15th, 2020.