This course is designed for those interested in learning about conflict management in the workplace. Read more.
I am a psychologist with credible experience working in clinical and organisational settings. I have expertise in motivation and challenging behaviour
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Who this course is for:
- People who work in an environment where they regularly interact with other colleagues or customers
What you’ll learn:Â
- List the main reasons for conflict
- Identify the positive and negative consequences of conflict
- Express themselves effectively in situations of conflict
- Confidently resolve conflict with colleagues or customers
Requirements:
- Students will need to appreciate that conflict at work can be destructive
- Students need to be open to exploring different ways of resolving conflict at work
Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.
This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.
Our Promise to You
By the end of this course, you will have a clear understanding on conflict management in the workplace.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about conflict management in the workplace!
Course Curriculum
| Section 1 - Introduction To Conflict Management In The Workplace | |||
| Introduction To The Course | 00:00:00 | ||
| About Your Instructor | 00:00:00 | ||
| Objectives Of The Course | 00:00:00 | ||
| Section 2 - Foundation To Understanding Conflict | |||
| What Is Conflict? | 00:00:00 | ||
| The Cost Of Conflict | 00:00:00 | ||
| 3 Reasons For Conflict | 00:00:00 | ||
| Hot Buttons And More | 00:00:00 | ||
| Multiple Viewpoints | 00:00:00 | ||
| Section 3 - Types Of Conflict And Their Consequences | |||
| 2 Types Of Conflict | 00:00:00 | ||
| Personal Need And Solution | 00:00:00 | ||
| Group Development | 00:00:00 | ||
| Group Think | 00:00:00 | ||
| Conflict As Positive | 00:00:00 | ||
| Conflict As Destructive | 00:00:00 | ||
| Which Effect? | 00:00:00 | ||
| Case Study | 00:00:00 | ||
| Section 4 - Resolving Conflict | |||
| Discovering Your Conflict Management Style | 00:00:00 | ||
| Understanding Your Conflict Management Style | 00:00:00 | ||
| Aiming For Win-Win | 00:00:00 | ||
| Informal Resolution | 00:00:00 | ||
| The Conflict Resolution Process | 00:00:00 | ||
| Communication Techniques | 00:00:00 | ||
| When Conflict Persists | 00:00:00 | ||
| Mediation | 00:00:00 | ||
| The Manager’s Ps! | 00:00:00 | ||
| Section 5 - Takeaways | |||
| Takeaways From The Course | 00:00:00 | ||
About This Course
Who this course is for:
- People who work in an environment where they regularly interact with other colleagues or customers
What you’ll learn:Â
- List the main reasons for conflict
- Identify the positive and negative consequences of conflict
- Express themselves effectively in situations of conflict
- Confidently resolve conflict with colleagues or customers
Requirements:
- Students will need to appreciate that conflict at work can be destructive
- Students need to be open to exploring different ways of resolving conflict at work
Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.
This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.
Our Promise to You
By the end of this course, you will have a clear understanding on conflict management in the workplace.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about conflict management in the workplace!
Course Curriculum
| Section 1 - Introduction To Conflict Management In The Workplace | |||
| Introduction To The Course | 00:00:00 | ||
| About Your Instructor | 00:00:00 | ||
| Objectives Of The Course | 00:00:00 | ||
| Section 2 - Foundation To Understanding Conflict | |||
| What Is Conflict? | 00:00:00 | ||
| The Cost Of Conflict | 00:00:00 | ||
| 3 Reasons For Conflict | 00:00:00 | ||
| Hot Buttons And More | 00:00:00 | ||
| Multiple Viewpoints | 00:00:00 | ||
| Section 3 - Types Of Conflict And Their Consequences | |||
| 2 Types Of Conflict | 00:00:00 | ||
| Personal Need And Solution | 00:00:00 | ||
| Group Development | 00:00:00 | ||
| Group Think | 00:00:00 | ||
| Conflict As Positive | 00:00:00 | ||
| Conflict As Destructive | 00:00:00 | ||
| Which Effect? | 00:00:00 | ||
| Case Study | 00:00:00 | ||
| Section 4 - Resolving Conflict | |||
| Discovering Your Conflict Management Style | 00:00:00 | ||
| Understanding Your Conflict Management Style | 00:00:00 | ||
| Aiming For Win-Win | 00:00:00 | ||
| Informal Resolution | 00:00:00 | ||
| The Conflict Resolution Process | 00:00:00 | ||
| Communication Techniques | 00:00:00 | ||
| When Conflict Persists | 00:00:00 | ||
| Mediation | 00:00:00 | ||
| The Manager’s Ps! | 00:00:00 | ||
| Section 5 - Takeaways | |||
| Takeaways From The Course | 00:00:00 | ||
Course Review
4.4
5 RatingsRelated Courses
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Conflict Resolution
An excellent introduction. It was very good on both the destructive and possible constructive effects of conflict. The section on mediation was good.
Conflict Management in the Workplace
Wonderful course by Sharon! Very helpful and insightful. The slides and her explanations broke things down in a very understanding manner. I w (It seems there may have been a couple of slides not accessible.) Overall extremely informative!
Positive Experience
This course helped me understand the basics of conflict management. I enjoyed taking it as it was very concise, to the point, and gave me room to practice without feeling overwhelmed. I recommend this course to anyone and everyone who can take it!
Informative but missing document
I enjoyed the course. However, I wish I had seen the downloadable document you mentioned.
Great Introduction
This course provides a simple, straight forward approach, and practical approach for conflict management in the workplace. It is very basic and easy to follow. You may progress through the course quickly if desired.